How Can SaaS Companies Measure the Effectiveness of Their Marketing Efforts

saas marketing

As a SaaS company, investing in marketing is essential to grow your customer base and increase revenue. But how do you know if your marketing efforts are paying off? Measuring the effectiveness of your marketing campaigns is crucial to determine if you’re reaching your goals and optimizing your strategy. In this article, we’ll discuss how SaaS companies can measure the effectiveness of their marketing efforts.

  1. Define your marketing goals Before you can measure the effectiveness of your marketing campaigns, you need to define your goals. These goals should be specific, measurable, attainable, relevant, and time-bound (SMART). According to HubSpot, 63% of marketers consider generating traffic and leads as their top challenge. Setting specific goals can help you focus your efforts and measure your progress toward achieving them.
  2. Track your key performance indicators (KPIs) Once you’ve defined your marketing goals, you need to track your key performance indicators (KPIs) to measure progress. KPIs are metrics that help you evaluate the success of your marketing campaigns. In a survey by Demand Gen Report, 47% of B2B buyers viewed 3-5 pieces of content before engaging with a sales rep. Some common KPIs for SaaS companies include website traffic, conversion rate, lead generation, free trial signups, and customer acquisition cost (CAC).
  3. Use analytics tools To measure your KPIs, you need to use analytics tools. Google Analytics is a powerful tool for tracking website traffic, user behavior, and conversions. According to Google, businesses that use analytics are 5 times more likely to make faster and better decisions than those that don’t. Other analytics tools like Mixpanel, Kissmetrics, and Amplitude can help you track user engagement, retention, and revenue.
  4. Implement A/B testing A/B testing is a method of comparing two versions of a web page or SaaS marketing campaign to determine which one performs better. By testing different elements of your marketing campaigns, such as headlines, call-to-actions, landing pages, or email subject lines, you can optimize your strategy for better results. In a study by Invesp, A/B testing helped increase conversion rates by an average of 49%.
  5. Monitor social media engagement Social media is an essential marketing channel for SaaS companies. By monitoring social media engagement, such as likes, shares, comments, or mentions, you can measure the impact of your social media campaigns on brand awareness, engagement, and customer loyalty. According to Social Media Examiner, 73% of marketers believe that social media marketing has been either “somewhat effective” or “very effective” for their business.
  6. Analyze customer feedback Customer feedback is a valuable source of insights for measuring the effectiveness of your marketing campaigns. By analyzing customer feedback through surveys, reviews, or user interviews, you can identify areas for improvement in your product, customer service, or marketing messaging. In a survey by Wyzowl, 91% of consumers said they would give feedback if asked.

Final Thought


Measuring the effectiveness of your marketing efforts is essential for SaaS companies to optimize their strategy and achieve their business goals. By defining your marketing goals, tracking your KPIs, using analytics tools, implementing A/B testing, monitoring social media engagement, and analyzing customer feedback, you can get a comprehensive view of your marketing performance and make data-driven decisions to improve your results. By applying these tactics and taking advantage of the latest technologies and tools, SaaS companies can build a sustainable and successful marketing strategy.

Get in touch with the Gignaut team today to start measuring and improving your marketing efforts.

Check the B2B SaaS Marketing Handbook to learn more.